Recruiter Troubleshooting - Career Fair Platform

Possible Causes

1. Closed the browser window without logging out
2. Browser "thinks" you're still logged in

Fixes

1. Close Chrome Window
2. Open Chrome Window and clear browser history.
   • Ctrl-h (PC) or Cmd-h (Mac)
   • Click "Clear browsing data" icon

Note: To prevent this, always log out using the .

Possible Cause

1. Connection to the system has timed out.
2. Browser cache (history) needs clearing.

Possible fixes (try in order)

1. Switch from “Active” to “Not Active”, back to “Active”.
2. Logout and login back in.
3. Close Chrome and clear all browser history (check all boxes except passwords).
4. Reboot computer.
5. Reboot router (unplug/reconnect).

Possible Causes (during live event)

• Job Seeker may have weak internet connection
• Job Seeker may have video turned off

During Testing

You may see yourself during the testing process as you are connecting as a recruiter and a job seeker.

Possible Causes

• Job seeker has audio muted
• Job seeker doesn't have their mic connected to the browser

Possible Fixes

• Use text messaging
• Direct the job seeker to disconnect and check trouble shooting

Possible Causes

• Job seeker has weak internet connection
• Job seeker has video and audio muted

Possible Fixes

• Send a text message to job seeker asking to unmute
• Click the red phone icon to end meeting (hang up)

Note: if this continues, set your Agent State to "Not Ready" and wait 30 seconds.

Possible Causes

1. Video is being blocked by fire wall
2. Another video application is active

Possible Fixes

1. Use incognito window.
2. Quit any video apps running.
3. Logout of VPN or company network.
4.  Provide instructions to your IT team to allow the platform access.
   Network Requirements and Instructions for IT

Possible Causes

1. Recruiter Video is blocked

Possible Fixes

1. Logout of other video applications (like zoom)
2. Completely log out of platform and use incognito
3. Logout of VPN Company Network

1. In the Chrome browser, click three dots .
2. Choose the Zoom +/ - feature to adjust your screen smaller than 100%.

The disconnect icon is in the Agent Device box (during the job seeker meeting).

1. Adjust your screen size.
2. Click the white box icon to return to the Agent Device box.